FAQ’s

Our services are provided on a no collection, no fee basis. We agree with clients a commission rate up front which is based on the debt profile (age, value, volume). We remit payments collected to you, less the commission owed. There are no set up costs, tie ins or minimum volume referrrals like other agencies.

We can offer trace services to reconnect you with your debtor – wherever they are in the world. We can offer this as a standalone trace for a small fee, or we can offer you an integrated trace and collect service – again on a no find, no fee basis.

It’s probable, and there is nothing to lose in allowing us to run any matter through our checks. Initially all we will need is the property address listed and the date upon which you were instructed.

Upon receipt of your withdrawal data, we will make Initial checks with the Land Registry on your behalf, free of charge. This check will confirm to us whether the property in question was sold after you were instructed to market it.

Should we identify a sale post listing, this may indicate a possible withdrawal fee you may be owed. Further checks would then need to be made to establish the purchaser via Land Registry Records. These details can then be used to establish whether the purchaser was indeed someone introduced by you. Please note a small charge may be applicable to access ownership records at the Land Registry.

At this stage we would ask you for a copy of the contract and your terms and conditions so we can ensure you are contractually due a fee. If this is the case then the collections process can commence (with your permission and agreement of the commission rate).

Any feedback we receive during the collections process will be advised to you. Where there is a dispute, we will take your instructions (where required) if they won’t pay (or make arrangements) and we feel the fees are legally due litigation through the County Court could be commenced if you wished.

Making an informed decision is the key. The last thing we would want would be for you to incur additional costs you could not recover. For a small fee, Sinclair Taylor is able to provide a Pre-Litigation Report on the seller (prior to litigation) to give you an insight as to the seller’s current financial background and whether we feel litigation would have a chance of success.

We do not collect regulated debts such as loans, credit card, or credit agreements but can recover almost all other debts. We will ask the right questions to get an understanding of the background of the debt and will advise accordingly.

We can collect any debts up to five years old, even if they have been ‘written off’. We can collect overseas debt, recovery of CCJs when debtors have not settled. We can collect 2nd placement debts that have been worked by another agency but not been successful. Again, we’ll talk to you about the detail of the debt to ascertain how successful recovery is likely to be. We can monitor or check withdrawal data up to five years, too.

Yes – we can act for you on either a no collection no fee basis or purchase the debt from you.

Yes – submissions can be accepted in the format that suits you best. Many of our agents give us access preferences to pull withdrawn data from their CRM systems such as Reapit. There may be a small fee for this but it saves busy estate agents having to pull the data manually and we can just work away in the background. Again, we can talk you through what is available to you.

As well as debt recovery in all its forms, we offer trace reporting, residential and commercial landlord services and tenant referencing. As part of Broadriver, we offer over 60 supporting services which include review or rewrite of legal agreements and terms and conditions, software builds – bespoke or off the shelf, branded services such a reminder letters, call centre support, customer service support, credit control and payment processing. We are the first port of call for many of our clients when it comes to moving their businesses forwards or troubleshooting, so please bear us in mind.