Overview
Together with our sister company, Controlaccount, we work several large housing associations providing trace services, and the recovery of former tenant arrears and rechargeables.
Many of our clients in this sector are introduced to us via client recommendation or awarded via tenders – and our success in this field is something that we are immensely proud of.
Housing association and local authority tenant arrears are challenging to collect but with our fully integrated service, ethical processes, and our understanding of responsibilities around vulnerable former tenants balanced with the need to recover unpaid rent, makes us the leading debt collection agency for housing association former tenant debts.
We would welcome an opportunity to speak to you about any of the services below which we provide to this sector.
Former tenant rent arrears are often incurred as the result of a tenant abandoning a property and absconding, or an eviction.
Sinclair Taylor works with commercial and residential landlords, housing associations, and property management firms to recover former tenant arrears. We are committed to recovering overdue and unpaid rents as sensitively as possible. Whilst full settlement is our objective, we will often mediate with the former tenant on a client’s behalf to set realistic payment plans that are manageable and beneficial for both parties and provide ongoing monitoring to assure that payments are made.
In the instance of recovering unpaid rent from former tenants, these often initially require an element of investigation in order that the previous tenant (or perhaps an executor, in the event of death) can be found. We can provide absconded debtor tracing on a no find, no fee basis to reconnect our clients with their previous tenants. Once located, we can progress to collection.
Invoiced debt
Whilst the origins of our expertise are rooted in the property sector and debt recovery, our collection methods can be applied to any industry or sector, so we can help with any type of debts that you may have.
All our B2B and B2C pre-legal recovery modules are delivered on a no collection, no fee basis and our processes are bespoke to your needs but can include letters, outbound telephone, SMS to encourage engagement with the account holder and emails. We will work with you to agree the best approach for your specific industry, and if any of our ancillary products such as trace or litigation, would benefit you.
We can also help you manage your accounts receivables moving forwards with branded services such as our reminder letters or white labelled credit control.
- No collection, no fee recovery
- Professional and ethical services
- Credit Services Association members
- Litigation options, if required
- Full transparency through ClientWeb
- A range of ancillary services such as trace, branded reminder letters and SMS
- Sales up to five years old welcomed
- Expert advice and review of agreements
Absconded debtor tracing
It can be frustrating when a tenant moves on, leaving no forwarding address and a pile of unpaid bills. Sinclair Taylor provides a range of compliant and discreet tracing services to reconnect you with your former tenant.
Our highly skilled trace team understands the most reliable methods to locate gone away individuals and will use an extensive range of research tools to track electronic footprint, resulting in a positive outcome for our clients.
Bought debt
As well as our many debt recovery service strategies, Sinclair Taylor will also work with you on a ‘bought debt’ basis.
Generally, this package works on a percentage basis with a percentage sum (based on debt value) being paid to you at the sale and assignment. In addition, a further percentage sum would then be shared with you as and when successful recoveries are made.
Our bought debt team will be more than happy to discuss any specific requirements that you may have regarding this service to benefit your business and cash flow.
